Combat Socks - A big thank you to our customers, and an update!
Wow, thank you to all our customers for purchasing combat socks!
We never expected to sell out of socks but that wasn't the biggest surprise, what really overwhelmed us was the incredible support and kind words from everyone that sent us messages via the website contact form, by email, social media and even telephone calls. - The love we've received has been unexpected and amazing.
Our goal is to create a sustainable business that not only provides great value for our customers but also enables us to give socks away to people in need, and because of you - our first customers - we're a step closer to making that goal a reality.
On the very first day of shipping we sent out thousands of pairs of socks, it took two of us 37 hours of work in just two days - and no sleep - to get the orders out. We originally planned to ship on August 7th but the printing of the thank you cards we were going to ship with every order was holding us up, we weren't certain we'd get them by the 7th so we decided to ship orders without them on August 4th instead.
Sorry you didn't get the thank you cards we'd planned for you :( but we'll try to make up for that and here's how:
On August 16th we'll be sending out a customer feedback survey so you can let us know exactly what we're doing right, what we're doing wrong and what we need to improve. Your honest feedback will help us a lot. Everyone that completes the survey will receive a special offer we think you'll love.
Your feedback is important because you're the most important part of our journey, we can't achieve any of the things we want to achieve for people in need without your help.
There's a proverb that goes something like "If you want to go fast, go alone. If you want to go far, go together." - this mission will not go far unless we go together, even if you never buy from us again I want you to understand that you already helped make a difference and it means the world to us and the world to everyone you're helping us help.
And if you do want to buy from us again I promise you that we'll continue to improve everything that's possible to improve upon, from sock quality to tracking, shipping and overall value for money - your satisfaction matters to us immensely and it's our priority.
We're already making some changes, and we'll have socks in stock again soon.
Thank you for your support!
The Combat Socks Team